Privacy policy

Last updated: 13 September 2025

Thank you for visiting pawdoro.co.uk. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

What information do we collect?

We may collect and process the following personal information:

- Your full name

- Email address and phone number

- Delivery address and billing details

- Order history and payment information

- Technical data such as IP address, device type, and browser version

Why we collect your data

We use your data for the following purposes:

- Fulfilling and dispatching your orders

- Providing customer support

- Sending newsletters and promotional offers (with your consent)

- Website analytics and performance optimisation

- Ensuring the security of our platform and user accounts

Legal Basis for Processing Your Data

We process your personal data under the following lawful bases, as defined by the UK General Data Protection Regulation (UK GDPR):

- Contractual necessity – to fulfil and dispatch your orders, and provide customer support

- Consent – for sending newsletters and promotional offers, where you have opted in

- Legitimate interests – to improve our website performance, ensure account security, and analyse customer behaviour

Cookies

Our website uses cookies to:

- Monitor site traffic and behaviour via Google Analytics

- Tailor advertising via platforms like Google Ads and Meta Ads

- Facilitate functions like shopping cart and checkout

You can manage your cookie preferences via your browser settings or through our cookie banner.

Automated Decision-Making and Profiling

We may use automated tools to analyse customer behaviour and tailor advertising content (profiling). However, we do not engage in automated decision-making that produces legal effects or similarly significant outcomes without human involvement.

Sharing your data

We only share your personal data with trusted third parties who support our services, including:

- Payment providers: PayPal, Klarna, American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, Visa.

- Website host: Shopify

- Marketing partners: Google, Meta

- Delivery services: Royal Mail, Parcel Force, GLS

Your data is never sold to third parties.

Data transfers outside the UK

Some personal data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes complying with legal, accounting, and tax obligations. Once data is no longer required, it is securely deleted or anonymised.

Your rights

You have the right to:

- Access your personal data

- Correct or delete your data

- Restrict processing of your data

- Withdraw consent at any time

- Lodge a complaint with the ICO

Contact us

If you have questions or requests relating to your data, please contact:

Pawdoro - Katarzyna Beata Paszkiewicz, 7 Stokesay Road, TF1 3NU, Telford, United Kingdom. Email: kate5fingers@gmail.com, Phone: +447752775051