Shipping policy

Last updated: 26 August 2025

Delivery Costs

UK Delivery – Free  -  We offer free delivery to postal areas in the United Kingdom, including England, Wales, Scotland, and Northern Ireland.

Please note that we do not deliver to the Channel Islands. This includes all postal codes beginning with:

JE – Jersey (e.g. JE1, JE2, JE3, JE4)

GY – Guernsey, Alderney, Sark, Herm (e.g. GY1 to GY10)

For custom international quotes, please contact us at: kate5fingers@gmail.com

Delivery Time

Each of our pet beds is lovingly handmade to order, tailored specifically for your furry companion. This bespoke approach means we require a little extra time to craft every piece with care and precision.

Estimated dispatch time: 14 working days. Once dispatched, your order will be delivered via Parcelforce courier, typically within 2-4 working days. 

We kindly ask for your understanding and patience - this timeframe ensures your item is made just for you, with the attention it truly deserves.

Delivery Areas

We deliver to all UK postal codes. Please note that deliveries to remote or island areas (e.g. AB, BT, DD, HS, IM, IV, KW, PA, PH, PO30–PO41, TR21–TR25, ZE) may take slightly longer.

Please note that we do not deliver to the Channel Islands. This includes all postal codes beginning with:

JE – Jersey (e.g. JE1, JE2, JE3, JE4)

GY – Guernsey, Alderney, Sark, Herm (e.g. GY1 to GY10)

If an order is placed with a delivery address in these regions, we reserve the right to cancel and refund the order.

If your delivery address is considered unsecured (e.g. shared mailbox or PO box), we may contact you to arrange an alternative.

Missed Deliveries

Deliveries are made Monday to Friday, between 9:00 AM and 5:00 PM. If no one is available to receive the parcel, the courier will leave a card and redirect the package to a local pickup point.

Partial Deliveries

If part of your order is missing, please contact us at: kate5fingers@gmail.com with your order number. We’ll resolve the issue as quickly as possible.